In an effort to assist customers with technical questions and troubleshooting on their equipment or machinery we are now providing over the phone assistance from a qualified technician. This request page is for customer's who have purchased equipment directly from Hilditch Enterprises.

Once you submit your request please allow 24 hours for us to contact you to set up a time for us to call you back. If you require emergency assistance for your machine, please call prior to ensure someone is available.

The technician will require you to check certain components on the machine at the time of the call. Please ensure you have access to the machine at that time.

Hilditch Enterprises does offer a parts warranty on our machinery, as per our original contract signed at the time of purchase. We must first diagnosis the issue and then consult with the manufacture to determine if the parts are covered under warranty. As we do not do any onsite warranty diagnosis we do require the customer to assist.

If you have any questions please review these terms and conditions on your contract for more details.

In the notes section of this request please indicate the problem or issue in detail so we can review prior to calling you.

In the event the problem or issue is not determined to be a warranty related, we will review and bill accordingly.